Navigate to: OMS > Pending Payments
In the Pending Payments section, the Administrator can see the orders placed by the user for which a Billing Account number is not associated.
When the administrator views the pending payment the administrator has an option of accepting or declining the same. Upon accepting, the administrator needs to enter the Billing Account Number. Once the Billing Account Number is entered and saved, the pending payment is converted into pending order and can be seen under the Pending Order section.
Note - Pending payments can be created through Approval routing or Open Account Billing (OAB). Open Account Billing (OAB) can be enabled only for Purchase orders, Invoice me, and Charge On Delivery payment methods. When an order is placed using any of the above payment methods, the order needs to be approved by the Administrator. Only the Administrator can approve these orders.
Detail | Description |
Pending order ID | This Id gets auto-generated when the pending order is placed. |
Customer Name | Shows the full name of the customer. |
Store Name | Name of the store in which the customer is registered. |
Pending Order status | This indicates if the order is approved or not. |
Pending order amount | This indicates the order amount. |
Created date | This indicates the date on which the order was placed. |
Action | View- The administrator can view the order-related information and can either accept or decline the pending paymentr. |