TABLE OF CONTENTS
- Introduction
- Managing Quotes From Admin Application
- Managing Quotes From Web store
- Modifications In Manage Quote Workflow From Znode 9.7 Release
Introduction
Navigate to: OMS > Quotes
The quotes list is a centralized location from where admin users can view, search, filter, and manage Quote requests for all the Znode stores. This article provides information about how different elements from Quotes can be managed and how it impacts other features.
Managing Quotes From Admin Application
Navigate to: OMS > Quotes > “View” Action
Admin users can view and manage various quote related details from the Manage Quote screen.
Steps To Manage A Quote
To manage Quote admin users can follow the below steps:
Step 1: Click on the “View” icon from the Quotes list screen
Step 2: Edit the required fields
Step 3: Click on the “Save” button
Note: When any changes are made to Quote, the prices get calculated based on the real-time values available.
Steps To Convert A Quote Into Order
To convert Quote to an Order admin users can follow the below steps:
Step 1: Click on the “View” icon from the Quotes list screen
Step 2: Edit the required fields
Step 3: Select Quote Status as “Approved”
Step 4: Click on the “Save” button, a confirmation popup would appear
Step 5: Click on the “Ok” button, a payment popup would appear
Step 6: Select a payment type, add payment details and click on the “Place Order” button. This action will
Create an Order
Display an Order Receipt
Send an email notification to the customer to indicate a Quote request was converted to Order using the “Quote Converted To Order Notification For Customer” email template
Send email notification with the Order receipt to the customer
Note: When Quote is converted to Order, all the prices from Quotes are exactly saved against the Order and no real-time calculations are considering while saving details for Quote, except for Taxes. For Taxes, the values are calculation based on the real-time values available so that the same can also be saved in the Tax application merchant account (like in Avalara or Vertex user accounts).
Details Of Different Quote Management Features
General Sections
Store Quote Information Section
This section displays the following fields/input areas:
Default Quote Status
Allows users to select any of the following statuses for a Quote:
Submitted
Approved
Canceled
Expired
In Review
Submitted is the default Quote Status when a customer or admin user places a Quote request without making any changes to the Unit Price of the line items
In Review is the default Quote Status when admin users place a Quote request with changes to the Unit Price of the line items
When Quote Status is selected as Canceled, admin users cannot make changes to the Quote and the Quote request is said to be completed
Quote Status is automatically set as Expired when the Quote Expiration Date has arrived and Quote Status is neither Approved nor Canceled. Admin users cannot manually set this status. Also, when Quote is Expired, admin users cannot make changes to the Quote and the Quote request is said to be completed
When Quote Status is In Review, customers can convert Quote to an Order from the web store
When Quote Status is selected as Approved and payment details are added, payments are deducted and Quote is converted to Order. Alsom when Quote is Approved, admin users cannot make changes to the Quote and the Quote request is said to be completed
Quote Expiration Date
Allows users to update the expiration date for the quote
Job/Project Name
Allows users to specify/update the job/project name for the quote
In Hands Date
Allows users to add/update the date by which the customer is expecting the quote to be delivered
Shipping Constraints
Allows users to select/update how the customer wants all items from the order to be shipped
Shipping Type
Allows users to change the shipping method associated with the quote
All the current common shipping methods associated with the Store and User Profile of the customer account appears here
If the Shipping Type is changed, the shipping amounts for every line item get recalculated based on real-time shipping rates
Also, this section displays the following non-editable information:
Store Name
Indicates the Store’s Name in the heading of the section
Quote Date
Indicates the quote creation date and time
Quote No.
Indicates the order number
Quote Created By
Indicates the email address of the user who created the quote
Customer Information Section
This section displays the following details/fields/input areas:
Customer details (like Customer Name, Email Address, and Phone Number)
The information displayed for Customer Name, Email Address and Phone Number never gets changed after a quote is placed, even if the changes are made to the User account from the Manage User screen
Billing Address
Allows users to edit/change the billing address
Shipping Address
Allows users to edit/change the shipping address
When Shipping Address is changed, the shipping amounts for every line item get recalculated based real-time values
Products In Quote Section
This section displays the following details/fields/input areas
Line Item details
Line Item Unit Price
Allows users to update the line item Unit Price and also view the original Unit Price used during Quote creation
Once the Quote is created the original Unit Price never changes
Line Item Shipping
Allows users to update the line item Shipping amount and also view the original Shipping amount used during Quote creation
Once the Quote is created the original Shipping amount never changes
It is recommended to update the line item shipping amount after line item quantities and line item unit prices of all the line items are updated. This is because when line item quantity is changed, the shipping is calculated for the entire Quote again based on the real-time values
Line Item Quantity
Allows users to update the line item quantity to any quantity depending on the real-time value set for the Out Of Stock Options setting from Edit Product screen.
Note: No minimum and maximum quantity validations are applied here
Tax Exemption
Allows users to exempt Tax from the Quote. This makes the Tax amount $0 in Znode.
Quote Summary
Allows users to view the following information calculated real-time for the line items available in the Quote:
Subtotal
Shipping
Handling Charges
Tax
Quote Total
Quote History Section
This section displays logs of all the changes made by admin users for the Quote.
Cancel Quote
This button sets the Quote Status as Canceled and all the cases that are followed when Quote Status is manually selected as Cancelled gets followed
This button allows users to print the Quote receipt.
Save
This button allows users to permanently save all the changes to the Quote.
Back
This button takes the users to the Quotes list page.
Managing Quotes From Web store
Customers can login to their web store account and see the changes that are made to the Quotes from the Manage Quote screen in admin.
Note: Enable Quote Requests From Webstore setting only enables/disables Quote creation from web store and does not hides/displays the Quotes created for the user from web store
Steps To Convert A Quote Into Order
Customers can convert a Quote into an Order only when the Quote status is In Review.
To convert Quote to an Order customers can follow the below steps:
Step 1: Login to the web store and navigate to the Quotes list page
Step 2: Click on the “View” icon from the Quotes list page
Step 3: Click on “Convert To Order” button, a payment popup will appear
Step 4: Select a payment type, add payment details and click on the “Place Order” button. This action will
Create an Order
Display an Order Receipt
Send an email notification to the customer to indicate a Quote request was converted to Order using the “Quote Converted To Order Notification For Customer” email template
Send email notification with the Order receipt to the customer
Note: When Quote is converted to Order, all the prices from Quotes are exactly saved against the Order and no real-time calculations are considered while saving details for Quote into Order, except for Taxes. For Taxes, the values are calculated based on the real-time values available so that the same can also be saved in the Tax application merchant account (like in Avalara or Vertex user accounts).
Modifications In Manage Quote Workflow From Znode 9.7 Release
The total of the following fields gets displayed in the summary:
Subtotal
This is the sum of line item total amounts
Shipping
This is the sum of line item shipping amounts
Handling Charges
This is the charge associated with the selected shipping method and is calculated for the entire order and not for every line items
Tax
This is the sum of tax amounts calculated on line item total and line item shipping total.
The tax amount is calculated real-time based on the input saved against the following admin settings:
Include Shipping In Taxes
Calculate Tax On Discounted Amount
Quote Total
This is calculated using this formula: Subtotal + Shipping + Handling Charges + Tax
The following shipping related information gets displayed and saved separately for all the Quote screens in admin and web store:
Shipping
Handling Charges
Shipping Discount
Once an Quote is converted to Order, the following additional information gets saved using the exact values (available in Quotes, except taxes which are calculated real-time) along with the Order so that the same values (and not the current values) can then be used while managing the Order, or creating or managing a Return:-
Line item wise Unit Price
Line item wise included quantities of child products for every bundle product
Line item wise value of “Out Of Stock Options” setting
Line item wise shipping amount
Line item wise tax amount
Line item wise tax rate (only if the custom tax is used)
Order wise value of “Calculate Tax On The Discounted Price” setting
Order wise value of “Include Shipping In Taxes” setting
Order wise handling charges
Order wise voucher amount for every applied voucher
Line item and Order wise applied Discount Types
Shipping
Admin users can edit the line item Shipping amount
Taxes
Taxes are always calculated in real-time when Quote is converted to Order
Tax Rate for custom Tax service is saved along with the Order
The following are not supported:
Handling Charges application at a line item level
Editing Shipping for entire Quote