TABLE OF CONTENTS
Navigate to: OMS > Orders
Order is a centralized location for Administrators to view, create, and manage orders across all of your Znode stores. From here, Administrators can also modify order statuses, initiate RMA's, and resend order confirmation emails.
Administrators can view and filter the orders from the OMS >> Orders. Administrators can use the store filter shortcut to filter the products used in the store. Note that the information fetched after the filter shortcut is applied comes from SQL. Administrators can also filter the orders using custom or predefined date-time range options for stores with a large order volume.
Managing Order
Administrators manage the following for an order:
Order Status
In Hands Date
Shipping Type
Job / Project Name
Tracking Number
Shipping Constraints
Billing Address
Shipping Address
Quantity of line item
Status of a line item
Tax Exemption
Order Notes
Apply Voucher
Apply Coupons
The changes in the following will result in recalculations of the Order summary:
Shipping Address
Quantity of line item
Quantity of line item
Tax Exemption
Order Notes
Apply Voucher
Apply Coupons
Administrators can perform the below steps to manage the order:
Click the View icon from the Orders list
Make changes to the order
Click on the Save button
The changes are saved successfully
Update Order Status
Administrators can update the status of the order
Customer will get notifications after Administrators update the status of an order
Refund Order
Refunds will be initiated from the Manage Order screen when
Order is manually canceled from this section
Order Total decreases due to manually
Decreasing line item quantities
Applying vouchers
Applying coupons
Applying CSR discounts
Reducing Shipping price
The payments for the refunds will automatically get sent to the source if an online payment method is used for making payments.
New Payments For Order
New Payments will be requested from the Manage Order screen when
Order Total increases due to manually
Increasing line item quantities
Removing vouchers
Reducing CSR discounts
Increasing Shipping price
Note:
When different payment methods are used during Create and Manage Orders, then for the above scenario, the payments taken from the initial payment method will be completely refunded and a new payment will be requested from the recently used payment method.
Resend Order Email
Navigate to: OMS > Orders > Resend Email Action
Select “Resend Email Confirmation” under the combo button at the upper right
The page reloads confirming the Email has been resent
The screen refreshes upon action confirmation.
Capture Payment
Navigate to: OMS > Orders > Capture Payment Action
Select “Capture Payment” under the clubbed button at the upper right
The page reloads confirming payment has been successfully captured.
Void Payment
Navigate to: OMS > Orders > Void Payment Action
The page reloads confirming payment has been successfully void.
The screen refreshes upon action confirmation.