TABLE OF CONTENTS
- Store Return Information
- Customer Information
- Products Returned
- Return History
- Steps to complete the return request
Navigate to: OMS > Returns
In this section, administrators can view and manage all Return requests submitted by customers from the webstore. Administrators can filter returns by store and further by date.
Store Return Information
Administrators can view the details of a Return by clicking the return number or view action. On the Return Details page, administrators can adjust the status of the return, verify line items, and process refunds.
Return Summary Detail
The value indicates the return creation date and time.
The value indicates the unique return number which can be used to identify the return request.
Total Return Quantity
The value indicates the total expected quantity the user wants to return.
The value indicates the status of the complete return request. Admin users can edit the status of the return.
Submitted -This is the default status of all the Returns.
In Review - This status indicates that the return request is under review process.
Received - This status indicates that the administrator has received the refund request.
Approved - This status indicates that the administrator has Approved the refund request. This status can be selected if and only if at least one line item has return line item status Approved and other line items have return line item status as Rejected.
Rejected - This status indicates that the administrator has Rejected the return request.
This status can be selected if and only if at least none of the line items have return line item status Approved.
Refund Processed - This status indicates that the administrator has initiated a refund for the return.
This status can be selected if and only if the last return status was selected as Approved and changes were saved permanently.
Return Created By
The value indicates the email address of the user who created the return request.
The value indicates the order number for which the return was created.
Process Refund Detail
The value indicates the Return Total or the refund amount calculated for the return request
The value indicates the mode of payment where the refund will be/has been initiated.
Process Refund Button
Clicking on this button will start the process of refund after approving the return. This button will automatically set the Return Status as Refund Processed.
This is the non-editable section where the administrators can see the customer and address details of the return request like:
Shipping To Address
Shipping From Address
Administrators can manage the following for every return line item:
Products Returned Detail
Return Line Item Statuses
Note - After changing the status administrator needs to click on Save Return in order to save the changes. Saving the changes in the admin application will enable the customer to see the changes in the webstore.
The value for this field indicates the quantity which the customer requested for return.
The value for this field is updated to indicate the confirmed quantity for each returned line item. All the calculations for returned line items (like tax, discounts, shipping, etc) and returned summary depends on the confirmed quantity entered for the line items that do not have a status of Rejected.
Administrators can return shipping for any returned line items that do not have a status of Rejected.
The total amount of the return line item gets auto calculated internally based on the selection of the confirmed quantity and unit price.
This section displays the notes submitted by customers and administrators for return requests. It also displays the history of changes made by administrators for the return request.
Administrators can add a note by clicking on the “Add Return Note” and save the changes in order to show it on the web-store.
Steps to complete the return request
Select the “Status” and “Confirmed Quantity” for each return line item in a Return.
Check the “Return Shipping” checkbox if the shipping amount needs to be returned. (By default The checkbox will be unchecked).
Add Return Note (optional)
Select Return Status “Approved” or “Rejected”. If Return Status is selected as “Approved” then follow further steps.
Click on the Save button.
Click on the “Process Refund” button OR Select Return Status as “Refund Processed”
Click on the Save button.