Overview
Znode now supports integration with the CyberSource Fraud Management Engine (FME) through a new configuration flag and enhancements to the checkout and order processing workflows. Fraud rules configured in CyberSource can now be selectively enforced during order placement in Znode.
1. Admin Console Enhancements
1.1 New Fraud Management Attribute in Znode Payment Settings
A new Boolean attribute has been introduced in the CyberSource configuration set.
| Attribute | Details |
|---|---|
| Name | Enable Fraud Management |
| Type | Boolean (Yes/No) |
| Default Value | No |
| Help Text | Enable this flag to activate fraud management in Znode. It is mandatory to first enable fraud management and set up rules in CyberSource. Once enabled in CyberSource, the Znode flag will be respected, and fraud rules will be applied at checkout when both flags are set to “Yes”. |
1.2 Manage Order – Fraud Status
A new field named Fraud Status (previously labeled “FME”) is added under Manage Order → Billing.
- Displayed only for CyberSource transactions
- Hidden for all other payment methods
- Possible values: Success, Review
2. Configuration Requirements
2.1 CyberSource Configuration
The following must be enabled and configured directly in CyberSource:
- Fraud Management
- All relevant Fraud Rules (Threshold, Velocity, Standard, etc.)
2.2 Znode Configuration Logic
Fraud Management behavior depends on both CyberSource and Znode settings.
| CyberSource FME | Znode FME | Result |
|---|---|---|
| Enabled | Enabled | Fraud rules applied |
| Enabled | Disabled | No fraud checks (Znode override) |
| Disabled | Enabled | No fraud checks (CyberSource override) |
| Disabled | Disabled | No fraud checks applied |
3. Fraud Management During Checkout
3.1 Rule Application
CyberSource Fraud Rules apply to:
- Anonymous shoppers
- Registered users
- All CyberSource payment configurations (Verify, Authorize, Capture, combinations)
3.2 Handling CyberSource Responses
Review
- Order is created.
- Status recorded as Review in OMS and payment tables.
- Shared with ERP systems.
Monitor
- Treated as Success.
- No separate Monitor state is maintained.
Reject
- Order is not created.
- User is sent back to Checkout.
Error Message:
Unable to place the order at this time due to a security check. Please try again using a different payment method, or contact customer support for further assistance.
4. Order Processing Behavior
4.1 Fraud Check Timing
Fraud validation happens only at the time of order placement. Changes to the Fraud Management flag afterward do not affect authorization or capture.
Example:
If an order is placed when FME is disabled, enabling FME later will not trigger fraud evaluation during capture.
4.2 ERP‑Driven Payment Stages
- Verify → Authorize (via ERP): Fraud Status remains unchanged.
- Authorize → Capture (via ERP): Fraud Status remains unchanged.
5. CyberSource Rule Behavior
5.1 Threshold Rule Behavior
Minimum Value Example:
Review if order value ≤ 200; normal processing if > 200.
Maximum Value Example:
Review if order value ≥ 200; normal processing if < 200.
5.2 Supported & Unsupported Rules
Currently Working
- Threshold Rules (saved cards)
- Score Threshold Rules (saved & new cards)
- Velocity Rule: Total Count
Unsupported / Coming Soon
- Regional & Country IP Rules (IP not sent)
- Velocity Rules (Email, Device, Shipping, IP)
- Standard Rules requiring shipping/IP fields
6. Important Notes
- Fraud Management is currently supported only for CyberSource.
- Applies to: Storefront, Admin Console, Convert Quote to Order.
- Fraud rules run only when both systems have FME enabled.
- Znode’s flag acts as the override control.
7. Default Behavior for Existing Stores
For stores without existing configuration sets, “Enable Fraud Management” defaults to No. Fraud rules do not apply until both CyberSource and Znode settings are enabled.