TABLE OF CONTENTS
Introduction
Navigate to: CMS > Email & SMS Templates > “Edit” Action
Email Templates are used by Znode to send automated, transactional email messages to customers. (e.g. Account Information, Order Receipt, Account Activation)
- Complete email template details according to the requirements.
- Save progress using the "Save" button.
Email & SMS Template Details
Detail | Description |
Available system Macros | Any given Macro(s), if added in the content field below, will fetch the respective value of that macro(s) on the email template for a particular customer. |
Locale | The default language is automatically selected. |
Template Name | Internal reference name for the email template. |
Description | Specify the description, if required. |
Subject | Enter the email subject. Admin can also use Macros within the subject. |
Content | Enter the email content using the Rich Text Box. Admin can also use Macros within the content. |
Editing an Email & SMS Template
Navigate to: CMS > Email & SMS Templates > “Edit” Action
- Edit Email Template Details
- Save progress using the "Save" button
Email & SMS Macros
A macro is a special code that gets replaced with the information specific to each recipient. Macros in Znode are connected with different developed features, and therefore they get replaced with specific information in emails.
Note: The working of macros is dependent on the development of different features so only certain macros work with certain email templates.
Macro Name | Description | Template Names with Macro Enabled |
#ReceiptText# | This replaces the macro text with the Receipt Text of an order | OrderReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt Order Line Item Receipt StoreOrderReceipt ResendOrderReceipt |
#OrderId# | This replaces the macro text with the ID of an order | LowInventoryOrderNotificationTemplate OrderReceipt ShippingReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt CancelledOrderReceipt Order Line Item Receipt StoreOrderReceipt LowInventoryOrderNotificationTemplate |
#OrderDate# | This replaces the macro text with the Order Date | OrderReceipt ShippingReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt CancelledOrderReceipt Order Line Item Receipt StoreOrderReceipt LowInventoryOrderNotificationTemplate |
#CustomerServiceEmail# | This replaces the macro text with the Customer Service Email | OrderReceipt ProductCompare ShippingReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt CancelledOrderReceipt Order Line Item Receipt StoreOrderReceipt Acknowledgment ResendOrderReceipt |
#CustomerServicePhoneNumber# | This replaces the macro text with the Customer Service Phone Number | OrderReceipt ProductCompare ShippingReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt CancelledOrderReceipt Order Line Item Receipt StoreOrderReceipt Acknowledgment ResendOrderReceipt |
#BillingAddress# | This replaces the macro text with the Billing Address of the customer | OrderReceipt ShippingReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt CancelledOrderReceipt Order Line Item Receipt StoreOrderReceipt |
#ShippingAddress# | This replaces the macro text with the Shipping Address | OrderReceipt ShippingReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt CancelledOrderReceipt Order Line Item Receipt StoreOrderReceipt |
#ShipmentNo# | This replaces the macro text with the Shipment No. of an order | OrderReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt Order Line Item Receipt StoreOrderReceipt |
#ShipTo# | This replaces the macro text with the Ship To address | OrderReceipt VendorReceipt OrderReceipt ReturnedOrderReceipt Order Line Item Receipt StoreOrderReceipt |
#SKU# | This replaces the macro text with the SKU of a product | OrderReceipt ShippingReceipt VendorReceipt ResendOrderReceipt CancelledOrderReceipt ProductKeyOrderReceipt OrderLineItemReceipt StoreOrderReceipt LowInventoryOrderNotificationTemplate |
#Name# | This replaces the macro text with the Product Name of a product | OrderReceipt ShippingReceipt VendorReceipt ResendOrderReceipt CancelledOrderReceipt ProductKeyOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#Description# | This replaces the macro text with the Description of a product | OrderReceipt VendorReceipt ResendOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#ShortDescription# | This replaces the macro text with the Short Description of a product | OrderReceipt VendorReceipt ResendOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#StoreLogo# | This replaces the macro text with the Store Logo | AccountActivation NewUserAccount ResetPasswordLink OrderReceipt ERPTaskSchedulerStatus TrackingLinks ReplyCustomer ContactUs CustomerFeedback RMARequestStatus ProductCompare GiftCardIssue NewUserAccount ProductCompare ShippingReceipt EmailAFriend VendorReceipt QuoteInReview ResendOrderReceipt NewUserAccountWebstore CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt Acknowledgment NotificationTemplate LowInventoryOrderNotificationTemplate AccountVerification AccountVerificationRequestInProgress AccountVerificationSuccessful ResendOrderReceipt |
#UOMDescription# | This replaces the macro text with the UOM Description of a product | OrderReceipt VendorReceipt OrderReceipt ResendOrderReceipt OrderLineItemReceipt StoreOrderReceipt StoreOrderReceipt |
#Quantity# | This replaces the macro text with the quantity of the product | OrderReceipt ShippingReceipt VendorReceipt OrderReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt LowInventoryOrderNotificationTemplate |
#ExtendedPrice# | This replaces the macro text with the Extended Price | OrderReceipt VendorReceipt ResendOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#ProductLink# | This replaces the macro text with the webstore URL of the product | EmailAFriend |
#CatelogName# | This replaces the macro text with the Catalog Name | EmailAFriend |
#BillingFirstName# | This replaces the macro text with the Billing First Name | AccountActivation ShippingReceipt CancelledOrderReceipt |
#BillingLastName# | This replaces the macro text with the Billing Last Name | ShippingReceipt CancelledOrderReceipt |
#Message# | This replaces the macro text with the Message | CustomerFeedback ShippingReceipt |
#Custom1# | This replaces the macro text with the Custom 1 value saved in the DB | ShippingReceipt |
#TrackingMessage# | This replaces the macro text with the Tracking Message of the order | ShippingReceipt |
#CustomerName# | This replaces the macro text with the Customer Name (first name + last name) | RMARequestStatus PendingOrderApproved PendingOrderStatusNotification QuoteInReview PendingOrderStatusNotification PendingOrderRejected BillingAccountNumber PendingOrderApproval PendingOrderApproved PendingOrderRejected PendingOrderStatusNotification QuoteInRevi |
#GCNotification# | This replaces the macro text with the Gift Card Notification | IssueGiftCard |
#CardNumber# | This replaces the macro text with the Gift Card Number | IssueGiftCard GiftCardIssue |
#ExpirationDate# | This replaces the macro text with the Gift Card Expiration Date | IssueGiftCard GiftCardIssue |
#Amount# | This replaces the macro text with the Amount of order | OrderReceipt IssueGiftCard GiftCardIssue ResendOrderReceipt StoreOrderReceipt |
#Image# | This replaces the macro text with the Image | ProductCompare |
#ProductName# | This replaces the macro text with the Product Name | ProductCompare |
#Price# | This replaces the macro text with the Price of the product | OrderReceipt ProductCompare VendorReceipt OrderReceipt ResendOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#CustomerNotification# | This replaces the macro text with the Notes submitted by the customer | RMARequestStatus |
#StoreName# | This replaces the macro text with the Store Name | IssueGiftCard RMARequestStatus GiftCardIssue AccountVerification AccountVerificationRequestInProgress AccountVerificationSuccessful Acknowledgement |
#DepartmentName# | This replaces the macro text with the Department Name | RMARequestStatus |
#DepartmentAddress# | This replaces the macro text with the Department Address | RMARequestStatus |
#DepartmentEmail# | This replaces the macro text with the Department Email | RMARequestStatus |
#BillingEmailId# | This replaces the macro text with the Billing Email | RMARequestStatus |
#FirstName# | This replaces the macro text with the First Name of the customer | NewUserAccount ResetPasswordLink ReplyCustomer ContactUs CustomerFeedback IssueGiftCard GiftCardIssue ContactUs CustomerFeedback NewUserAccountWebstore AccountVerification AccountVerificationRequestInProgress AccountVerificationSuccessful |
#DisplayName# | This replaces the macro text with the Display Name of the address | IssueGiftCard ShopperToAdmin |
#Address# | This replaces the macro text with the Address | IssueGiftCard |
#Email# | This replaces the macro text with the Email of the user | IssueGiftCard |
#LastName# | This replaces the macro text with the Last Name | ContactUs CustomerFeedback |
#City# | This replaces the macro text with the City | CustomerFeedback |
#State# | This replaces the macro text with the State | CustomerFeedback |
#EmailAddress# | This replaces the macro text with the Email Address | CustomerFeedback |
#ShareFeedback# | This replaces the macro text with the feedback shared by the customer | CustomerFeedback |
#CompanyName# | This replaces the macro text with the Company Name | ContactUs |
#PhoneNumber# | This replaces the macro text with the Phone Number | ContactUs |
#Comments# | This replaces the macro text with the Comments | ContactUs |
#EmailMessage# | This replaces the macro text with the Email Message | |
#SchedulerStatus# | This replaces the macro text with the Scheduler Status | ERPTaskSchedulerStatus |
#ErrorMessage# | This replaces the macro text with the Error Message | ERPTaskSchedulerStatus |
#SiteName# | This replaces the macro text with the Webstore Name | OrderReceipt ShippingReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt VendorReceipt |
#UserId# | This replaces the macro text with the User ID | This macro is currently not in use |
#PromotionCode# | This replaces the macro text with the Promotion Code | OrderReceipt ShippingReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#PaymentName# | This replaces the macro text with the Payment Name | OrderReceipt ShippingReceipt VendorReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#CardTransactionID# | This replaces the macro text with the Card Transaction ID | OrderReceipt ShippingReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#PONumber# | This replaces the macro text with the PO Number | OrderReceipt ShippingReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#CardTransactionLabel# | This replaces the macro text with the Card Transaction Label | OrderReceipt ShippingReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#PurchaseNumberLabel# | This replaces the macro text with the Purchase Number Label | OrderReceipt ShippingReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt |
#CustomerServiceEmail# | This replaces the macro text with the Customer Service Email | OrderReceipt ProductCompare ShippingReceipt VendorReceipt OrderReceipt ResendOrderReceipt CancelledOrderReceipt OrderLineItemReceipt StoreOrderReceipt Acknowledgment |
#Title# | This replaces the macro text with the Title | "OrderReceipt ResendOrderReceipt StoreOrderReceipt" |
#TotalCost# | This replaces the macro text with the Total Cost | OrderReceipt ResendOrderReceipt StoreOrderReceipt |
#AdditionalInstructLabel# | This replaces the macro text with the Additional Instruct Label | OrderReceipt ResendOrderReceipt OrderLineItemReceipt StoreOrderReceipt VendorReceipt ResendOrderReceipt |
#AdditionalInstructions# | This replaces the macro text with the Additional Instructions | OrderReceipt ResendOrderReceipt OrderLineItemReceipt StoreOrderReceipt ResendOrderReceipt VendorReceipt |
#FeedBack# | This replaces the macro text with the Feedback | OrderReceipt ResendOrderReceipt OrderLineItemReceipt StoreOrderReceipt ResendOrderReceipt VendorReceipt |
#UserName# | This replaces the macro text with the User Name | AccountVerification AccountVerificationRequestInProgress AccountVerificationSuccessful |
#Link# | This replaces the macro text with the Link | ResetPasswordLink |
#Url# | This replaces the macro text with the URL | NewUserAccount ResetPasswordLink NewUserAccount NewUserAccountWebstore |
#Password# | This replaces the macro text with the autogenerated password | |
#QuoteId# | This replaces the macro text with the Quote ID | PendingOrderApproval PendingOrderApproved PendingOrderRejected PendingOrderStatusNotification QuoteInReview QuoteApproved QuoteStatusNotification QuoteRejected QuoteApproval |
#ShippingName# | This replaces the macro text with the Shipping Name | ShippingReceipt Order Line Item Receipt OrderReceipt VendorReceipt |
#TrackingNumber# | This replaces the macro text with the Tracking Number of an order | ShippingReceipt Order Line Item Receipt |
#SchedulerName# | This replaces the macro text with the Scheduler Name | ERPTaskSchedulerStatus |
#TouchPointName# | This replaces the macro text with the TouchPointName | ERPTaskSchedulerStatus |
#LogInUrl# | This replaces the macro text with the login URL | ShopperToAdmin |
#ContactNo# | This replaces the macro text with the contact number | ShopperToAdmin |
#AccountName# | This replaces the macro text with the Account Name | OrderReceipt ResendOrderReceipt |
| #webstoreloginurl# | This replaces the macro text with the webstore login URL | Webstore |