Configuring an Email Template

TABLE OF CONTENTS

Navigate to: CMS > Email Templates > “Edit” Action

Email Templates are used by Znode to send automated, transactional email messages to customers. (e.g. Account Information, Order Receipt, Account Activation)

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  • Complete email template details according to the requirements.

  • Save progress using the "Save" button.

Email Template Details

Detail

Description

Available system Macros

Any given Macro(s), if added in the content field below, will fetch the respective value of that macro(s) on the email template for a particular customer.

Locale

The default language is automatically selected.

Template Name

Internal reference name for the email template.

Description

Specify description, if required.

Subject

Enter the email subject. Admin can also use Macros within the subject.


Content

Enter the email content using the Rich Text Box. Admin can also use Macros within the content.

Editing an Email Template

Navigate to: CMS > Email Templates > “Edit” Action

  • Edit Email Template Details

  • Save progress using the "Save" button

Email Macros

A macro is a special code that gets replaced with the information specific to each recipient. Macros in Znode are connected with different developed features, and therefore they get replaced with specific information in emails.

Note: The working of macros is dependent on the development of different features so only certain macros work with certain email templates.

Macro Name

Description

Template Names with Macro Enabled

#ReceiptText#

This replaces the macro text with the Receipt Text of an order

OrderReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

ResendOrderReceipt

#OrderId#

This replaces the macro text with the ID of an order

LowInventoryOrderNotificationTemplate

OrderReceipt

ShippingReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

CancelledOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

LowInventoryOrderNotificationTemplate

#OrderDate#

This replaces the macro text with the Order Date

OrderReceipt

ShippingReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

CancelledOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

LowInventoryOrderNotificationTemplate

#CustomerServiceEmail#

This replaces the macro text with the Customer Service Email

OrderReceipt

ProductCompare

ShippingReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

CancelledOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

Acknowledgement

ResendOrderReceipt

#CustomerServicePhoneNumber#

This replaces the macro text with the Customer Service Phone Number

OrderReceipt

ProductCompare

ShippingReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

CancelledOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

Acknowledgement

ResendOrderReceipt

#BillingAddress#

This replaces the macro text with the Billing Address of the customer

OrderReceipt

ShippingReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

CancelledOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

#ShippingAddress#

This replaces the macro text with the Shipping Address

OrderReceipt

ShippingReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

CancelledOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

#ShipmentNo#

This replaces the macro text with the Shipment No. of an order

OrderReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

#ShipTo#

This replaces the macro text with the Ship To address

OrderReceipt

VendorReceipt

OrderReceipt

ReturnedOrderReceipt

Order Line Item Receipt

StoreOrderReceipt

#SKU#

This replaces the macro text with the SKU of a product

OrderReceipt

ShippingReceipt

VendorReceipt

ResendOrderReceipt

CancelledOrderReceipt

ProductKeyOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

LowInventoryOrderNotificationTemplate

#Name#

This replaces the macro text with the Product Name of a product

OrderReceipt

ShippingReceipt

VendorReceipt

ResendOrderReceipt

CancelledOrderReceipt

ProductKeyOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#Description#

This replaces the macro text with the Description of a product

OrderReceipt

VendorReceipt

ResendOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#ShortDescription#

This replaces the macro text with the Short Description of a product

OrderReceipt

VendorReceipt

ResendOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#StoreLogo#

This replaces the macro text with the Store Logo

AccountActivation

NewUserAccount

ResetPasswordLink

OrderReceipt

ERPTaskSchedulerStatus

TrackingLinks

ReplyCustomer

ContactUs

CustomerFeedback

RMARequestStatus

ProductCompare

GiftCardIssue

NewUserAccount

ProductCompare

ShippingReceipt

EmailAFriend

VendorReceipt

QuoteInReview

ResendOrderReceipt

NewUserAccountWebstore

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

Acknowledgement

NotificationTemplate

LowInventoryOrderNotificationTemplate

AccountVerification

AccountVerificationRequestInProgress

AccountVerificationSuccessful

ResendOrderReceipt

#UOMDescription#

This replaces the macro text with the UOM Description of a product

OrderReceipt

VendorReceipt

OrderReceipt

ResendOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

StoreOrderReceipt

#Quantity#

This replaces the macro text with the Quantity of the product

OrderReceipt

ShippingReceipt

VendorReceipt

OrderReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

LowInventoryOrderNotificationTemplate

#ExtendedPrice#

This replaces the macro text with the Extended Price

OrderReceipt

VendorReceipt

ResendOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#ProductLink#

This replaces the macro text with the webstore URL of the product

EmailAFriend

#CatelogName#

This replaces the macro text with the Catalog Name

EmailAFriend

#BillingFirstName#

This replaces the macro text with the Billing First Name

AccountActivation

ShippingReceipt

CancelledOrderReceipt

#BillingLastName#

This replaces the macro text with the Billing Last Name

ShippingReceipt

CancelledOrderReceipt

#Message#

This replaces the macro text with the Message

CustomerFeedback

ShippingReceipt

#Custom1#

This replaces the macro text with the Custom 1 value saved in the DB

ShippingReceipt

#TrackingMessage#

This replaces the macro text with the Tracking Message of the order

ShippingReceipt

#CustomerName#

This replaces the macro text with the Customer Name (first name + last name)

RMARequestStatus

PendingOrderApproved

PendingOrderStatusNotification

QuoteInReview

PendingOrderStatusNotification

PendingOrderRejected

BillingAccountNumber

PendingOrderApproval

PendingOrderApproved

PendingOrderRejected

PendingOrderStatusNotification

QuoteInRevi

#GCNotification#

This replaces the macro text with the Gift Card Notification

IssueGiftCard

#CardNumber#

This replaces the macro text with the Gift Card Number

IssueGiftCard

GiftCardIssue

#ExpirationDate#

This replaces the macro text with the Gift Card Expiration Date

IssueGiftCard

GiftCardIssue

#Amount#

This replaces the macro text with the Amount of order

OrderReceipt

IssueGiftCard

GiftCardIssue

ResendOrderReceipt

StoreOrderReceipt

#Image#

This replaces the macro text with the Image

ProductCompare

#ProductName#

This replaces the macro text with the Product Name

ProductCompare

#Price#

This replaces the macro text with the Price of the product

OrderReceipt

ProductCompare

VendorReceipt

OrderReceipt

ResendOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#CustomerNotification#

This replaces the macro text with the Notes submitted by the customer

RMARequestStatus

#StoreName#

This replaces the macro text with the Store Name

IssueGiftCard

RMARequestStatus

GiftCardIssue

AccountVerification

AccountVerificationRequestInProgress

AccountVerificationSuccessful

Acknowledgement

#DepartmentName#

This replaces the macro text with the Department Name

RMARequestStatus

#DepartmentAddress#

This replaces the macro text with the Department Address

RMARequestStatus

#DepartmentEmail#

This replaces the macro text with the Department Email

RMARequestStatus

#BillingEmailId#

This replaces the macro text with the Billing Email

RMARequestStatus

#FirstName#

This replaces the macro text with the First Name of the customer

NewUserAccount

ResetPasswordLink

ReplyCustomer

ContactUs

CustomerFeedback

IssueGiftCard

GiftCardIssue

ContactUs

CustomerFeedback

NewUserAccountWebstore

AccountVerification

AccountVerificationRequestInProgress

AccountVerificationSuccessful

#DisplayName#

This replaces the macro text with the Display Name of the address

IssueGiftCard

ShopperToAdmin

#Address#

This replaces the macro text with the Address

IssueGiftCard

#Email#

This replaces the macro text with the Email of the user

IssueGiftCard

#LastName#

This replaces the macro text with the Last Name

ContactUs

CustomerFeedback

#City#

This replaces the macro text with the City

CustomerFeedback

#State#

This replaces the macro text with the State

CustomerFeedback

#EmailAddress#

This replaces the macro text with the Email Address

CustomerFeedback

#ShareFeedback#

This replaces the macro text with the feedback shared by the customer

CustomerFeedback

#CompanyName#

This replaces the macro text with the Company Name

ContactUs

#PhoneNumber#

This replaces the macro text with the Phone Number

ContactUs

#Comments#

This replaces the macro text with the Comments

ContactUs

#EmailMessage#

This replaces the macro text with the Email Message


#SchedulerStatus#

This replaces the macro text with the Scheduler Status

ERPTaskSchedulerStatus

#ErrorMessage#

This replaces the macro text with the Error Message

ERPTaskSchedulerStatus

#SiteName#

This replaces the macro text with the Webstore Name

OrderReceipt

ShippingReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

VendorReceipt

#UserId#

This replaces the macro text with the User ID

This macro is currently not in use

#PromotionCode#

This replaces the macro text with the Promotion Code

OrderReceipt

ShippingReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#PaymentName#

This replaces the macro text with the Payment Name

OrderReceipt

ShippingReceipt

VendorReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#CardTransactionID#

This replaces the macro text with the Card Transaction ID

OrderReceipt

ShippingReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#PONumber#

This replaces the macro text with the PO Number

OrderReceipt

ShippingReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#CardTransactionLabel#

This replaces the macro text with the Card Transaction Label

OrderReceipt

ShippingReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#PurchaseNumberLabel#

This replaces the macro text with the Purchase Number Label

OrderReceipt

ShippingReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

#CustomerServiceEmail#

This replaces the macro text with the Customer Service Email

OrderReceipt

ProductCompare

ShippingReceipt

VendorReceipt

OrderReceipt

ResendOrderReceipt

CancelledOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

Acknowledgement

#Title#

This replaces the macro text with the Title

"OrderReceipt

ResendOrderReceipt StoreOrderReceipt"

#TotalCost#

This replaces the macro text with the Total Cost

OrderReceipt

ResendOrderReceipt

StoreOrderReceipt

#AdditionalInstructLabel#

This replaces the macro text with the Additional Instruct Label

OrderReceipt

ResendOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

VendorReceipt

ResendOrderReceipt

#AdditionalInstructions#

This replaces the macro text with the Additional Instructions

OrderReceipt

ResendOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

ResendOrderReceipt

VendorReceipt

#FeedBack#

This replaces the macro text with the Feedback

OrderReceipt

ResendOrderReceipt

OrderLineItemReceipt

StoreOrderReceipt

ResendOrderReceipt

VendorReceipt

#UserName#

This replaces the macro text with the User Name

AccountVerification

AccountVerificationRequestInProgress

AccountVerificationSuccessful

#Link#

This replaces the macro text with the Link

ResetPasswordLink

#Url#

This replaces the macro text with the URL

NewUserAccount

ResetPasswordLink

NewUserAccount

NewUserAccountWebstore

#Password#

This replaces the macro text with the autogenerated password


#QuoteId#

This replaces the macro text with the Quote ID

PendingOrderApproval

PendingOrderApproved

PendingOrderRejected

PendingOrderStatusNotification

QuoteInReview

QuoteApproved

QuoteStatusNotification

QuoteRejected

QuoteApproval

#ShippingName#

This replaces the macro text with the Shipping Name

ShippingReceipt

Order Line Item Receipt

OrderReceipt

VendorReceipt

#TrackingNumber#

This replaces the macro text with the Tracking Number of an order

ShippingReceipt

Order Line Item Receipt

#SchedulerName#

This replaces the macro text with the Scheduler Name

ERPTaskSchedulerStatus

#TouchPointName#

This replaces the macro text with the TouchPointName

ERPTaskSchedulerStatus

#LogInUrl#

This replaces the macro text with the login URL

ShopperToAdmin

#ContactNo#

This replaces the macro text with the contact number

ShopperToAdmin

#AccountName#

This replaces the macro text with the Account Name

OrderReceipt

ResendOrderReceipt


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