The impersonation feature was first introduced in Znode 9.3.0.

Navigate to: Customers > Users > Impersonation

The impersonation feature gives the administrator specific levels of access to perform activities on the web store on behalf of the users and view the impersonation activities from the Application Logs module.

Using this feature administrators can impersonate the user so that any activity performed by them gets associated with the customer account.

This feature is mainly developed to allow administrators to place orders for customers by impersonating them on the web store.

To impersonate a customer account administrators can perform the below steps

1. Select Store

2. Click on Impersonation

3. The webstore will launch in a new tab.

Note - The administrator can Impersonate only one specific user for one store at one time.

Extension to the impersonation feature

When the Administrator, impersonates a specific user, the Administrator is taken to the respective webstore. Now, here, the system will check for whether any other user is already being impersonated on the same store or not. If another user is being Impersonated for that particular store

Important Point:

1. If an impersonation session is active on Store A and the administrator is trying to impersonate a user that belongs to Store B then the system will first check if there is any active impersonation session on Store B, if not then the user can be impersonated as expected 
2. If an impersonation session is active on Store A and the administrator is trying to impersonate a user that belongs to Store A then the system will check for any active sessions on Store A which in this is that the system will know that the impersonation session is active on the Store A so in this scenario the confirmation pop-up will appear