Navigate to: Accounts & Users > Users > Impersonation
The impersonation feature gives the administrator specific levels of access to perform activities on the web-store on behalf of the users and view the impersonation activities from the Application Logs module.
Using this feature administrators can impersonate the user so that any activity performed by them gets associated with the customer account.
This feature is mainly developed to allow administrators to place orders for customers by impersonating them on the web-store.
To impersonate a customer account administrators can perform below steps
Click on Impersonation
The webstore will launch in a new tab.