The Pending Order Details page provides a comprehensive view of an order that is currently awaiting approval. Approvers can review order information, customer details, shipping and billing addresses, product details, and order totals before making an approval decision.

Accessing Pending Order Details

1. Navigate to My Account > Pending Orders.
2. Locate the order you want to review.
3. Click the Order Number link or the View icon in the Actions column.

The selected order opens on the Pending Order Details page.

Information Available on the Pending Order Details Page

Pending Order Information

The following details are displayed for the pending order:

• Pending Order Number
• Pending Order Status
• Pending Order Date
• Pending Order Total
• Payment Type
• Shipping Method
• Job/Project Name (if applicable)

Billing Address

View the billing information associated with the order, including:

• Customer Name
• Company Information
• Billing Address
• Contact Number

Shipping Address

Review the shipping destination details, including:

• RecipientName
• ShippingAddress
• ContactNumber

Additional shipping information may include:

• In-HandsDate
• ShippingConstraints
• ShippingMethod

Products in Pending Order

The Products in Pending Order section displays all items included in the order, along with:

• ItemNumber
• ProductDescription
• Quantity
• ShippingCost
• ItemPrice
• TotalPrice

Order Summary

The order summary provides a breakdown of the overall order cost, including:

• Subtotal
• ShippingCharges
• Tax
• PendingOrderTotal

View Approval History

Use the See Approver History button to view the approval workflow history for the order, including previous approval actions and status updates.

Approver Workflow

Approvers assigned to an order approval workflow can review and act on pending orders directly from the Storefront. Approval assignment can be configured through either single-level or multi-level approval management.

Approval Assignment Configuration

Single-Level Approval

1. Navigate to Admin Console > Stores.
2. Edittherequiredstore.
3. SetEnable Approval ManagementtoYes.
4. Assigntheapproverforthestore.

Multi-Level Approval

1. NavigatetoAdmin Console > User > Manage User.
2. Edittherequireduser.
3. OpentheApproval Managementsection.
4. Configuretheapprovalhierarchyandassignapproversforeachapprovallevel.

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Use Case: Review and Process Pending Orders

Purpose

Allows assigned approvers to review pending orders, view approval history and comments, and approve or reject orders directly from the Storefront.

Steps

1. Sign into the Storefront using an account assigned as an approver.
2. Navigate to My Account ---> Pending Orders.
3. Locate the pending order requiring approval.
4. Select Manage Order.
5. Review order details, including products, pricing, shipping information, and approval history.
6. ReviewtheApprover Comments History section to view comments entered by previous approvers.
7. Enter comments, if required.
8. Select Approve or Reject.

Expected Result

• The approval action is recorded against the order.
• Comments entered during the approval or rejection process are saved to the Approver Comments History.
• Subsequent approver scan view previous comments in multi-level approval workflows.
• Administrators can view the comments from order management screens in the Admin Console.
• The comments become available in supported email notifications when the #ApproverComments#macroisconfigured.

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Approver Comments History

The Approver Comments History section is available on the Pending Order Details page and displays all approval-related comments associated with the order.

The history includes:

Field	Description
Date	Dateandtimetheapprovalactionoccurred.
ApproverName	Nameoftheapproverwhoenteredthecomment.
Comments	Approvalnotes,rejectionreasons,ororderinstructions.

This provides a complete audit trail of approval decisions and communication throughout the order approval lifecycle.

Notes

• Approver comments are automatically recorded when an order is approved or rejected.
• Both single-level and multi-level approval workflows are supported.
• In multi-level approval workflows, approvers can view comments entered by previous approvers before taking action.
• Commenthistoryremainsavailableaftertheorderisconvertedtoasalesorder.
• Comment visibility is consistent across the Storefront, Admin Console, approval workflow, and supported email notifications.

Approval Actions Based on Approval Workflow Configuration

The actions available to an approver on the Pending Order Details page depend on how the approval workflow is configured.

Single-Level Approval Workflow

When Approval Management is enabled for an user, and a single approver is assigned, the approver can access the pending order from the Storefront and perform the final approval action.