TABLE OF CONTENTS
- General Product Return Workflow - Guest User
- General Product Return Workflow - Logged in User
- Administrator Return Approval Workflow
- Product Return Walkthrough
Znode provides support for customers to initiate a product return, for the administrator to review and accept
General Product Return Workflow - Guest User
Choose Track Order in the upper right of the storefront.
Enter an order number, and email address to see the Order Details.
Click Create Return.
Enter your return information and submit.
General Product Return Workflow - Logged in User
Go to Order History, and select order.
Click Create Return.
Enter your return information and submit.
Administrator Return Approval Workflow
Login to the Admin site
Go to OMS > Returns
Open a Return
Manage the Return
Product Return Walkthrough
A user finds the order they want to start a return for.
The user opens the return.
The user clicks the Create Return button.
The user enters the reason and quantity of items they want to return and then clicks Submit Return.
The user can review and print the return information.
The administrator goes to OMS > Returns in the Admin site.
The administrator opens a return they want to manage.
The administrator can adjust the return, set the return status to Approved or Rejected, and process the refund as needed.
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