Configuring SMTP for Store Transactional Emails


Configuring SMTP Information

Navigate to: Stores and Reps > Stores > Manage > SMTP

Simple Mail Transfer Protocols must be configured before email notifications can be sent. All email notifications from this store come from this single server.




Enter the port number for the server

SMTP Server

Enter SMTP server Ex.

SMTP Server User Name

Enter server user name

SMTP Server Password

Enter the password for email server

From Display Name

This is the name that is displayed in the subject line of the email.

From Email Address

All transactional emails are sent to the customer from this email address. If this field is blank, then the emails will be sent using the Store admin's email address (Stores > General Settings > Store Contact Information). If both the Email Address fields are blank, then no transactional emails will be sent to the customers. Hence any one of the fields should always have the Email Address. 

BCC Email Address

This functionality works as normal BCC email functionality. Any emails sent to the customers are also sent to this email address.

Enable SSL for SMTP

Checkbox to enable SSL for SMTP

Turn Off Emails

This turns off the email sending capability for the particular store.

SMTP Port Information

  • Port 25

    • 25 is typically used as a clear text SMTP port. Usually, when there is SMTP running on port 25, there is no SSL and no TLS, therefore the email client has to be set accordingly.

  • Port 465

    • 465 is usually used for SMTP over SSL, therefore there needs to have settings that reflect this, however, it does not use TLS.

  • Port 587
    • 587 is usually used for SMTP when using TLS. TLS is not the same as SSL. Typically anything, where SSL needs to be on or off, should be set to off. This includes any setting that goes along the lines of “SSLOnConnect”. It doesn’t mean TLS is less secure, it’s just a different way of creating the connection. Instead of SSL being used straight away, the secure connection is “negotiated” after connection.

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